Who We Are- Smith Hearing Healthcare, PLLC
locally owned and operated with over 25 years of experience in Owensboro
                                                       3480 New Hartford Road, Suite A                                                        Owensboro, KY  42303

At Smith Hearing Healthcare, PLLC, we know how important your hearing is to your life and your relationships. We do more than provide a hearing aid when needed. We promote a customized solution for your specific needs.

Our Team

Cindy Bandy
Patient Care Coordinator

Cindy is our newest addition.  She graduated from Trinity High School and attended OCTC. She worked for a local dentist for 34 years until his retirement and is familiar with the urgency of patient needs.

Cindy joined Smith Hearing Healthcare in 2022 and enjoys the hand-on experience with patients. She is happy to assist with scheduling appointments, minor repairs, cleanings, or questions.  

When not at Smith Hearing- Cindy loves boating, going to the beach, spending time with friends, family, and especially her grandchildren!

It's guaranteed that you will be greeted with a friendly smile and helpful disposition when working with Cindy!

Jennifer Dotson
Audiology Technician/Insurance & Billing

Jennifer graduated Ross education center in 2015 as a registered medical assistant and started her journey with Smith Hearing Healthcare in 2017. She wanted to make a difference in the quality of peoples lives- and gets to do that every day at Smith Hearing Healthcare.

She enjoys assisting patients with minor hearing aid repairs or questions, pairing aids with smart phones and other compatible technologies, and general hearing aid trouble-shooting. 

She is also our go to person for questions regarding insurance benefits or billing.

When not at Smith Hearing- Jennifer enjoys spending time with family and friends as well as working with her and her husband's nonprofit, Pirate Proles.

V. Suzanne Smith, Au.D.
Doctor of Audiology

Dr. Smith- Audiologist and owner, has been helping people hear from ear to ear in Owensboro since 1997.

Dr. Smith specializes in adult diagnostic testing and consultation for appropriate amplification to ensure a fitting with the best hearing aid technology possible.

Having graduated from Southern Illinois University, Carbondale and Washington University, St. Louis, Dr. Smith obtained her doctorate (Au.D.) from PCO, now Salus University at Pennsylvania.

She is currently a member of the American Academy of Audiology, the Academy of Doctors of Audiology, and the Kentucky Academy of Audiology. She stays active with her family and giving time to their church.  Dr. Smith enjoys an independent private practice offering quality hearing aids and premium hearing healthcare in western Kentucky.

What is an Audiologist?

What is an Audiologist?

An audiologist is a professional who diagnoses and treats hearing and balance problems. 

An audiologist has received an Au.D. (Doctorate in Audiology), or a Master's or Doctoral degree from an accredited university graduate program in audiology.

Audiologists are trained to diagnose, manage and treat hearing or balance problems for individuals from birth through adulthood.

Who should see an Audiologist?

Did you know that almost all types of hearing loss and symptoms related to vestibular disorders are treatable by an audiologist? Audiologists treat and help individuals manage many hearing and balance conditions including: 
Sensorineural Hearing Loss 
Hidden Hearing Loss 
Non-Syndromic Genetic Hearing Loss Syndromic Genetic Hearing Loss Congenital Cytomegalovirus (CMV) Infection 
Noise-Induced Hearing Loss 
Auditory Process Disorders 
Symptoms such as Tinnitus (ringing in the ear), Vertigo, and Dizziness

Should I make an appointment?

If you or a family member suspect that you have a hearing problem or a balance problem, contact an audiologist. 

After carefully reviewing your health history and evaluating your hearing, an audiologist will determine whether your condition might be medically treatable and will refer you to an appropriate professional. 

If your condition is not medically treatable, he or she will review any recommendations for audiologic care or treatment which may include hearing aids, aural rehabilitation or balance therapy.

What are signs of hearing loss?

Hearing loss is typically slow to decline. 

The following are the most common signs that you or someone you know might have hearing loss: 
Asking people to repeat themselves often Difficulty following conversations that involve more than two people 
Thinking that others are mumbling or speaking quietly 
Difficulty hearing speech in noisy situations People commenting about how loud your TV or radio is 
Inappropriate responses during conversation Stress from straining to hear what others are saying 
Withdrawing from enjoyable social situations more often 
Family history of hearing loss 
Taking medications that can harm the hearing system 
Diabetes, heart, circulation, or thyroid problems 
History of exposure to loud sounds at work or leisure


We are in your neighborhood.... turn off of New Hartford Road as if you are going to the Shell Station or Subway.  Take the first left after Subway's drive-thru before entering Brushwood Apartments. Follow the road on the left running alongside the white fence to our office.

Please call us at


if you need assistance!


It may be a little difficult to find us the first time- but we are worth the trouble!

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